Privacy Policy
Last updated: 20 June 2026
Who we are
Exact PDF Converter is a service operated by Quantum Encoding Ltd, which is the data controller for personal data collected through this website and our conversion service. Contact us at hello@exactpdfconverter.com.
Data we collect
When you sign in with Google
- Your name, email address, and profile picture
- Your Google account identifier, used to recognise your account on return visits
When you contact us
- Name, email, company, and the contents of your message
- UTM parameters (for marketing attribution)
When you process a document
- The PDF you upload (stored encrypted in Google Cloud Storage)
- Source / target language
- Page count, file size, processing timestamps
- Email address for delivery notification
Your account & credits
- Your credit balance and credit transaction history
- Your job history — filenames, page counts, status and timestamps
How we use your data
| Purpose | Lawful basis |
|---|---|
| Authenticating your account (Google sign-in) | Performance of a contract |
| Responding to contact enquiries | Legitimate interest |
| Processing translation jobs | Performance of a contract |
| Service communications | Performance of a contract |
| Billing via Stripe | Performance of a contract |
| Website analytics | Consent |
Your documents
Uploaded PDFs are stored encrypted at rest in Google Cloud Storage (EU region). Source files and translated outputs are retained for up to 90 days after processing so you can re-download them, then automatically deleted. You can request earlier deletion at any time via email.
We do not use your documents to train any AI model, and we do not share them with any third party beyond the multimodal translation provider (Google Vertex AI) required to perform the translation.
Who we share data with
- Cloudflare — website hosting, edge network, D1 database
- Google — sign-in / authentication (OAuth), document storage (GCS), translation (Vertex AI, EU region)
- Resend — transactional email delivery
- Stripe — payment processing
Retention
- Uploaded PDFs & outputs: up to 90 days, or earlier on request
- Account data: until you ask us to close your account
- Contact enquiries: up to 24 months, then deleted
- Billing records: 6 years (HMRC requirement)
- Analytics: up to 14 months
Your rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, port, or object to our processing of your personal data. Email hello@exactpdfconverter.com and we'll respond within 30 days.
Complaints
You can complain to the ICO: ico.org.uk / 0303 123 1113.